Frequently Asked Questions

Your Questions, Answered

We've put together answers to the questions we hear most often. Don't see yours? Reach out to us — we're happy to help!

About Our Products

What makes your soap different from store-bought soap?
Most commercial soaps are actually detergents that strip your skin of its natural oils. Our handmade goat milk soaps are crafted with real, nourishing ingredients that cleanse gently while moisturizing your skin. No harsh synthetics, no mystery chemicals.

Why goat milk?
Goat milk is naturally rich in vitamins A, B, C, D, E, and K, as well as minerals and fatty acids. It's gentle on sensitive skin, helps maintain your skin's natural pH, and leaves you feeling soft and nourished. Best of all — it comes straight from our own farm!

Are your products suitable for sensitive skin?
Yes! Our natural ingredients make our soaps a great choice for sensitive skin. However, everyone's skin is different. If you have specific allergies or skin conditions, please review the ingredient list on each product or contact us before purchasing.

Are your products vegan?
Our goat milk soaps and lotions contain animal-derived ingredients (goat milk). We are not a vegan brand, but we are committed to the ethical, humane treatment of our farm animals.

Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 2–3 business days. Since everything is handmade in small batches, occasionally some items may require a little extra time.

Do you ship nationwide?
Yes! We ship across the United States. See our Shipping & Returns page for full details on rates and delivery times.

Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number.

Soap Care

How should I store my handmade soap?
Keep your soap on a well-draining soap dish between uses and away from direct water. This extends the life of your bar significantly. Handmade soap is softer than commercial soap, so keeping it dry between uses is key.

How long does a bar last?
With proper care, a bar typically lasts 3–4 weeks with daily use.

Returns & Issues

What if I'm not happy with my order?
Your satisfaction means everything to us. Please contact us within 14 days of receiving your order and we'll make it right. See our full Shipping & Returns policy for details.